Frequently Asked Questions - MockThatInterview Help Center

Get answers to common questions about mock interview practice, pricing, technical support, and interview preparation with MockThatInterview's AI-powered platform.

FAQ

Find answers to your questions about MockThatInterview

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General Questions

MockThatInterview is an AI-powered interview preparation platform that helps job seekers practice mock interviews online. Our platform offers both AI-powered mock interviews and live sessions with real industry professionals. You can practice with realistic interview questions, receive detailed feedback, and improve your interview skills to land your dream job.

AI mock interviews are available 24/7 and provide instant feedback on your responses. They're perfect for practicing common interview questions and getting comfortable with the interview format. Human interviewer sessions are conducted by real industry professionals who provide personalized feedback, insider tips, and realistic interview scenarios that mirror actual hiring processes. Both options complement each other for comprehensive interview preparation.

MockThatInterview supports a wide range of industries including technology, finance, healthcare, consulting, marketing, and more. We offer interview practice for various roles from entry-level to senior positions, including software engineering, product management, data science, sales, marketing, and business development roles.

You can practice various interview types including behavioral interviews, technical interviews, case study interviews, system design interviews, coding challenges, and cultural fit interviews. Our platform adapts to your specific role and industry to provide relevant practice scenarios.

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Pricing & Billing

Credits are used to access premium features like AI mock interviews and human interviewer sessions. Each interview session typically costs 1-2 credits depending on the duration and type. You receive credits when you sign up for a paid plan, and they refresh monthly. Unused credits don't roll over to the next month.

The free plan includes 10 credits upon signup, allowing you to try a few AI mock interviews and get familiar with our platform. You also get access to basic features and community support. This is perfect for testing our system before committing to a paid plan.

Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period, and you won't be charged for the next month. You can also pause your subscription if you need a temporary break.

We offer a 7-day money-back guarantee for all new subscriptions. If you're not satisfied with our service within the first week, contact our support team for a full refund. Refunds are processed within 5-7 business days.

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Technical Support

MockThatInterview works on all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using Chrome or Firefox with a stable internet connection. You'll need a webcam and microphone for video interviews, and at least 4GB RAM for optimal performance.

Yes, MockThatInterview is fully responsive and works on mobile devices. However, for the best interview experience, we recommend using a desktop or laptop with a stable internet connection, webcam, and microphone. Mobile interviews are supported but may have limited functionality.

First, check your browser permissions for camera and microphone access. Ensure your internet connection is stable and close other applications that might be using your camera or microphone. If issues persist, try refreshing the page or switching to a different browser. Contact our support team if problems continue.

We take data privacy seriously. All interview recordings and data are encrypted and stored securely. You can delete your interview history at any time from your account settings. We never share your personal data with third parties without your explicit consent, and we comply with GDPR and other privacy regulations.

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Account Management

Creating an account is simple! Click the "Get Started" button on our homepage, choose your plan, and complete the signup process. You'll receive 10 free credits to try our platform. Once registered, you can immediately start practicing with AI mock interviews or schedule sessions with human interviewers.

Click "Forgot Password" on the login page and enter your email address. We'll send you a secure link to reset your password. If you don't receive the email, check your spam folder or contact our support team for assistance.

While not required, completing your profile helps us personalize your interview experience. You can add your target role, industry, experience level, and specific areas you want to practice. This information helps our AI and human interviewers provide more relevant questions and feedback.

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Interview Process

Before your interview, review the job description and prepare examples using the STAR method (Situation, Task, Action, Result). Test your audio and video equipment, ensure good lighting, and find a quiet space. Have your resume ready and think about your key achievements and experiences you want to highlight.

For AI mock interviews, you'll receive instant feedback on your responses. For human interviewer sessions, you'll typically receive detailed feedback within 24-48 hours via email and in your dashboard. The feedback includes scores on communication, content, and confidence, plus specific improvement suggestions.

Yes, you can reschedule or cancel your interview session up to 24 hours before the scheduled time. Log into your account, go to your scheduled interviews, and use the reschedule or cancel options. Cancellations within 24 hours may result in credit forfeiture.

AI mock interviews typically last 15-30 minutes depending on the number of questions and your responses. Human interviewer sessions usually run 45-60 minutes, including the interview and feedback discussion. You can choose shorter or longer sessions based on your needs and available credits.

Still have questions?

Can't find what you're looking for? Contact our support team.